Returns & Exchanges

We want you to love your Lug gear, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all items in original condition. Our hassle-free process ensures you can shop with confidence while finding the perfect travel companion for your lifestyle.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.

• 3.
  Drop Off Package

  Take your package to any authorized carrier location or schedule a pickup to begin the transit back to our warehouse.

• 4.
  Receive Refund

  After our team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.