Frequently Asked Questions
Everything you need to know about your Lug shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Simply visit our online Returns Portal to generate a prepaid shipping label.
Are Lug products covered by a warranty?
Yes, all our bags and accessories come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality fashion gear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.
How should I clean and care for my Lug bag?
To keep your bag looking its best, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or harsh chemicals to preserve the fabric finish.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.